The Community Support service works in partnership with the council's Floating Support Team, with funding from Supporting People, to support people who have tenancy related issues and other support needs that could have a detrimental effect on them maintaining a safe and secure home.


The aim of the service is to encourage people who have enduring mental health problems to develop the social and general living skills which will enable them to live successfully in their community.

The Cardiff Mind skilled and committed staff work with people to support them to identify their goals and draw up a goal-orientated individual support plan which can include, for example:

  • Support can be provided to attend medical appointments and accessing medication
  • Budgeting, maximising benefit claims, dealing with correspondence etc
  • Accessing services which may promote development of social skills
  • Accessing training, volunteering or employment opportunities
  • Any tenancy related issues which have an impact on an individual’s housing and support needs
  • Networking and advocacy issues
  • Managing aspects of mental health difficulties
  • Support to contact other services

Application and Referral

Application or identification of need can be made through one of the local hubs, who will refer on to the Council Floating Support Team. They will then allocate your case to us depending on capacity. We have 9 places allocated to us.


Once accepted onto the scheme the tenant will be allocated a support worker. The Support Worker will explain the process of support and in particular, they will explain the tools they will use to document support, assessment of needs and support plans.


Support will take place for a duration of approximately 12 weeks and is free of charge.

Withdrawal of Support

The support scheme is not permanent and we will withdraw support over time in a planned way, in co-operation with the tenant, funders, and other agencies and sources of support where appropriate.

Interested in finding out more?