Cardiff Mind is able to provide domiciliary support services for people aged 18 and over to assist individuals to develop and/or maintain their independent living skills and where ever possible, to secure substantive and safe accommodation.

Cardiff Mind is registered with CIW to provide a basic personal care element as well as general support if this is required in the support package.

Criteria for Support

The people that we support will have experienced some degree of mental health difficulty, and may also have support needs identified around issues such as substance misuse or criminal justice convictions.

What Support Does This Service Offer?

Cardiff Mind provides support to help tenants to live successfully in their community.Support services are provided to individuals and families whose inability to maintain their tenancy is putting their access to quality, safe accommodation at risk.

The support we provide may include some or all of the following, as well as accessing appropriate support from other agencies / organisations and this includes:

  • Support can be provided to attend medical appointments and accessing medication
  • Budgeting, maximising benefit claims, dealing with correspondence etc.
  • Emotional support
  • Assistance in attending any general/mental health appointments
  • Accessing services which may promote development of social skills
  • Accessing training, volunteering or employment opportunities
  • Any tenancy related issues which have an impact on an individual's housing and support needs
  • Networking and advocacy issues
  • Managing aspects of mental health difficulties
  • Support to contact other services

How Do I Apply for Support?

A number of areas can be identified on a care plan via a unified assessment. This support can be flexibly arranged with each individual although usually it is for specific days and times as identified on the care plan. Each person we work with has an individual support plan that they have agreed to, which highlights areas where support is needed. The amount of time spent with our support staff will vary according to individual need.

A Cardiff Mind Service User Guide to Domiciliary Support & Care Services is available on request.

This is not a self-referral scheme, unless you are self funding, and you will need to have someone involved in your support, for example a social worker who can undertake an assessment of needs and secure funding.

A referral can be made through your Social Worker, Community Psychiatric Nurse or other professional agency / representative. Should you wish to self fund the support you can apply directly to Cardiff Mind.

Once the referral form is received and the support criteria are met, members of the Domiciliary Support Scheme may then arrange to visit and make an initial assessment of the support that is needed prior to the service provision commencing.

If you would like further information about the scheme please contact Cardiff Mind at 02920 402040 or


We work extremely hard to provide the best possible service but occasionally we could get things wrong from the view of the person being supported. To make a complaint, Contact Us.

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