Our Approach

The Supported Accommodation service works in partnership with Housing Associations, United Welsh and Linc Cymru, with funding from Cardiff City Council Supporting People Grant, to support 26 people in shared houses and flats.

Our skilled and committed staff are available to provide support during the day and on-call at night and work with people to support them to identify their goals and draw up a goal-orientated individual support plan to develop the necessary skills and confidence to live more independently.

Aims

The aim of the service is to encourage people who have long term mental health problems to develop the social and general living skills which will enable them to live successfully in the community.

Application and Referral

We will assess every application and give a written response stating why applicants have been rejected or accepted.

If successful with the application but there are no available properties, applicants will be placed on a vacancy list.

Move in

Once accepted into a house or flat the tenant will be allocated a Support Worker.

The Support Worker will take the tenant through the move in process giving practical information, going over tenancy documentation and explaining the process of support.

They will explain the tools they will use to document support, in particular, the outcomes star, assessment of needs and support plans.

Support

We will meet with tenants regularly to discuss issues and to help them work towards greater independence.

Plans, assessments and outcomes stars will be reviewed on a regular basis with the tenant.

Move on

We will assist in obtaining move-on accommodation once it has been identified that the tenant is ready to move on.

Complaints

We work extremely hard to provide the best possible service but occasionally we get things wrong. To make a complaint view the compliments and complaint page of our website.