Cardiff Mind promotes positive emotional wellbeing through empowering and supporting people to access opportunities to give them independence and quality of life.

Underlying the mission statement is our organisational values that influence the way in which our staff, volunteers and management committee work.

Our Values


Cardiff Mind will recognise that everyone’s personal experience of mental health has significance to them and should be recognised and respected as a valid experience for that individual.

Cardiff Mind will work with people by treating them as individuals treating them with dignity and respect and being sensitive to all of their experiences, beliefs, values, cultural, social and domestic responsibilities and particularly their aspirations.

Cardiff Mind will recognise and value difference, promote inclusion and equality of opportunity in all its work and will seek to remove obstacles that prevent individuals from fully participating in its activities.

Cardiff Mind will actively challenge discrimination and stigma wherever it is encountered and will promote the rights and responsibilities of individuals.

Cardiff Mind will welcome and actively encourage full participation by people who access our services to effect development and evaluation of services and the organisation.

Cardiff Mind believes everyone should have the opportunity to be heard and will encourage and support everyone to express their opinions.



You Said

Your free Counselling Service has a long waiting list but I am able to pay. I know counselling is not regulated so I can I be sure the person I choose is competent?

We Did

We set up our own fee paying service which we can quality assure

 

You said

My partner and I need couples counselling but this is so expensive and we don't know how good the person will be

We Did 

We part-funded one of our qualified Counsellors to become qualified in Couples Counselling and can now offer this service to both fee paying and free counselling clients


You said

We understand why you reduced the length of your coping with life courses but we feel it's not as good

We Did

We reverted to the previous format


You said

I have found that the Health ACT course is very helpful why doesn't Cardiff Mind offer something similar

We Did

We worked in Partnership with Primary Care to have our staff accredited to provide ACT courses



You said

My course is slow and boring because some of the people on it need interpreters

We Did

We suggested to the service commissioner that it might be more advantageous to be sensitive to the needs of both groups so that each could proceed at a comfortable  pace. We also worked with interpreters in advance to iron out some terms that were not readily translated from English to assist in getting the right concepts across



You said

You want to contact me by phone and I am not confident on the phone

We Did

We offer contact by text and/or email




You said

My culture does not accept me being alone with a male who is not related and yet you have male staff

We Did

We offer assessments by female staff if it is an issue



You said

There are just too many people in your art group it's crowed and we all have to do the same thing

We Did

We made a second room available which is connected to the main room with sliding doors so people can choose their level of interaction



You said

With austerity and government cutbacks there is very little support for carers anymore

We Did

We developed a short-breaks scheme and secured funding to operate it from a charitable source




You said

I really need help to access leisure and community opportunities that the Council can no longer provide in a Care package due to financial constraints

We Did

We developed a self funded service to meet the gap and support people in Residential Care and in Partnership with the Friendly Trust

 You said

The CCTV in the Supported Housing Schemes does not provide images of a sufficient quality to be used by the police. We feel unsafe

We Did

We upgraded the system


 

You said

People are still trying to gain access to our Supported Houses via the back door

We Did

We installed CCTV to cover the rear of the properties

 

You said

I think that carpets in our houses look old fashioned are difficult to clean when I when we accidentally drop things on the floor

We Did

We are replacing carpet flooring with laminated flooring if requested.

You said

I receive domiciliary support. So much these days is dealt with on line, benefit claims and purchasing goods and services have better prices but I don't have access to the internet

We Did

We purchased a lap-top for staff to use to enable service users to access on line connectivity

 




Let us know what we can do for you.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam porttitor augue a turpis porttitor maximus. Nulla luctus elementum felis, sit amet condimentum lectus rutrum eget.